Cheapflights Phone Numbers and Emails

Toll-Free Number:

  • (888) 922-8849
    CheapTickets

Cheapflights Email:

Media
PR Inquiries
Send Message
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PissedConsumer Club

Contact Information

Cheapflights Website:

Cheapflights Help Center:

Corporate Office Address:

KAYAK Software Corporation
7 Market Street
Stamford, Connecticut 06902
United States

Other Info (opening hours):

Mailing Address:

Momondo A/S

Farvergade 10, 1

1463 Copenhagen K

Denmark

More contact details

Cheapflights Rating Based on 59 Reviews

Rating details

1.5
more details
Website
Value for money
Customer service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Cheapflights's Customer Service?

Favian Orh
Favian Orh
Feels Disappointed | Sep 22, 2023

They suck

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Nafeesa Jwr
Nafeesa Jwr
Feels Disappointed | Jul 26, 2023

I book the tickets to them but to get my money back I have to go to another website but still no resolution yet

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Deshay Lwd
Deshay Lwd
Feels Disappointed | Jun 17, 2023

Poor service

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Dynasty Tul
Dynasty Tul
Feels Satisfied | May 26, 2023

Great

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Lavone Zod
Lavone Zod
Feels Disappointed | Apr 12, 2023

I feel I should’ve been given the price that I was emailed from the company. It’s not my fault that you guys made a mistake

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Rosaline A Jbk
Rosaline A Jbk
Feels Disappointed | Feb 11, 2023

Customer service is meant to communicate with someone and not a preprogrammed person/text . Even the preprogrammed text gives the customer very limited options, no room to express your messages. All you have to do is choose yes/ no or anything else from the limited options.

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Summary of Cheapflights Customer Service Calls

1.6K TOTAL
CALLS
04:15 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cheapflights?

Request for Information Question:

  • “I'm looking for a flight to Chicago from LA”
  • “Booking confirmation”
  • “I need to talk to someone right away”

Product/ Service Question:

  • “I want to book a ticket”
  • “Can't find ticket”
  • “To book a flight”

Return/ Replace Question:

  • “Want to change my flight”
  • “I want to change my flights date”
  • “Change date”

Activation/ Cancellation Question:

  • “Cancell booking”
  • “Tickets cancelation”
  • “Cancel my flight”

Shipping and Delivery Question:

  • “Bought ticket but haven't received any confirmation - João Lopes , London to Luanda, 3/3/24-18/3/24”
  • “I didn't get my ticket”
  • “I have not received the confirmation of my booking”

Refund Question:

  • “Refund regarding”
  • “Refund money”
  • “Refund”

Payments and Charges Question:

  • “Over charged”
  • “Fraud”
  • “Charged in us dollars instead of Canadian”

Staff Question:

  • “Customer service”
  • “Customer service live operator”

Account Question:

  • “Account settings”
  • “Business account”
  • “To enquirer why extra money taken from my account”

Cards Question:

  • “Card declined”
  • “To have my card not charged”
  • “I'm uso two cards to pay”

Website/ Application Question:

  • “Booking error on website”
  • “Your website sucks and can't change months”
  • “I purchased a flight with Cheapflights for a price that was posted on their website next morning I get a phone call that the price is to low and I have to pay a different price my conf. Cbagaji”

Other Question:

  • “Can't find my flight information”
  • “Book a flight”
  • “Need a flight for emergency”

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